Return and Refund Policy

Last updated: January 25, 2026

cdcglobe.shop is committed to providing high-quality products and a transparent shopping experience. This Return & Refund Policy is governed by the applicable laws of the United Arab Emirates, including the UAE Consumer Protection Law and e-commerce regulations.

1. Eligibility for Returns

Due to the nature of skincare, cosmetic, dental, wellness, and personal care products, returns and refunds are subject to the following conditions. Returns or refunds may be accepted ONLY if: • The product is defective, damaged upon delivery, or incorrectly delivered • The issue is reported within 7 days from the date of delivery • The product is returned in its original packaging, with seals intact, unused, and in resalable condition • Proof of purchase (invoice or order confirmation) is provided • Clear photos or videos showing the issue are submitted

2. Non-Returnable & Non-Refundable Items

For hygiene and safety reasons, cdcGlobe.shop does not accept returns or refunds for the following: • Opened, used, or partially used products • Skincare, cosmetic, dental, or personal care items that have been unsealed • Change-of-mind purchases (e.g., dissatisfaction with scent, texture, or results) • Promotional, discounted, clearance, or near-expiry items (unless defective) • Products damaged due to misuse, mishandling, or improper storage

3. Return Process

To request a return or refund, customers must: 1. Contact cdcglobe.shop Customer Support within 7 days of delivery 2. Provide: Order number, description of the issue, and clear photos or videos of the product and packaging 3. Wait for return approval before sending any item back Unauthorized returns will not be accepted.

4. Refund Method

Once a return is approved and inspected: • Refunds will be processed via the original payment method, or • Issued as store credit, depending on the case and availability Processing time may take 7–14 business days, depending on the payment provider. Shipping fees are non-refundable, unless the return is due to our error.

5. Exchanges

Exchanges are only allowed for incorrect or defective items, subject to stock availability. If the item is unavailable, a refund or store credit may be offered instead.

6. Delivery-Related Issues

cdcglobe.shop is not responsible for: • Delays caused by courier partners beyond our control • Failed deliveries due to incorrect customer details • Refusal to accept delivery without valid reason

7. Compliance & Safety

All products sold on cdcglobe.shop comply with applicable UAE regulations, including product registration where required. Customers are advised to review product descriptions and usage instructions carefully before purchasing.

8. Governing Law

This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

9. Contact Information

For return or refund inquiries, please contact: Email: business@cdcglobe.shop Phone/WhatsApp: +971567685293 Website: www.cdcglobe.shop