RETURN AND REFUND POLICY
cdcglobe.shop
Last updated: January 25,2026
cdcglobe.shop is committed to providing high-quality products and a transparent shopping experience. This Return & Refund Policy is governed by the applicable laws of the United Arab Emirates, including the UAE Consumer Protection Law and e-commerce regulations.
1. Eligibility for Returns
Due to the nature of skincare, cosmetic, dental, wellness, and personal care products, returns and refunds are subject to the following conditions:
✅ Returns or refunds may be accepted ONLY if:
The product is defective, damaged upon delivery, or incorrectly delivered
The issue is reported within 7 days from the date of delivery
The product is returned in its original packaging, with seals intact, unused, and in resalable condition
Proof of purchase (invoice or order confirmation) is provided
Clear photos or videos showing the issue are submitted
2. Non-Returnable & Non-Refundable Items
For hygiene and safety reasons, cdcGlobe.shop does not accept returns or refunds for the following:
Opened, used, or partially used products
Skincare, cosmetic, dental, or personal care items that have been unsealed
Change-of-mind purchases (e.g., dissatisfaction with scent, texture, or results)
Promotional, discounted, clearance, or near-expiry items (unless defective)
Products damaged due to misuse, mishandling, or improper storage
3. Return Process
To request a return or refund, customers must:
Contact cdcglobe.shop Customer Support within 7 days of delivery
Provide:
Order number
Description of the issue
Clear photos or videos of the product and packaging Wait for return approval before sending any item back Unauthorized returns will not be accepted.
4. Refund Method
Once a return is approved and inspected:
Refunds will be processed via the original payment method, or
Issued as store credit, depending on the case and availability
Processing time may take 7–14 business days, depending on the payment provider Shipping fees are non-refundable, unless the return is due to our error.
5. Exchanges
Exchanges are only allowed for incorrect or defective items, subject to stock availability
If the item is unavailable, a refund or store credit may be offered instead
6. Delivery-Related Issues cdcglobe.shop is not responsible for:
Delays caused by courier partners beyond our control
Failed deliveries due to incorrect customer details
Refusal to accept delivery without valid reason
7. Compliance & Safety
All products sold on cdcgobe.shop comply with applicable UAE regulations, including product registration where required. Customers are advised to review product descriptions and usage instructions carefully before purchasing.
8. Governing Law
This Return & Refund Policy shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.
9. Contact Information
For return or refund inquiries, please contact:
Email: business@cdcglobe.shop
Phone/WhatsApp: +971567685293
Website: www.cdcglobe.shop